Terms & Conditions

This website is owned & managed by Travel Inn(India) Pvt. Ltd. which is a PSA-IRCTC affiliate for selling the packages of Maharajas Express for the period of 7th August 2014 to 30th April 2015.

We do not own or operate the Maharajas’ Express train which is owned and operated by Indian Railways Catering and Tourism Corporation Ltd. (IRCTC). The official website of the Maharajas’ Express is www.the-maharajas.com.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”

A) Rates

We send our Operators the best-possible rates and that they are be valid and held for the duration of the period specified when originally sent.

B) Quotations

It’ll be our endeavour to return ad hoc tailor-made quotations to our operators within 24 hours of receipt of any request.

C) Payment of Invoices

For FIT’s (Individual clients)
Travel Inn sends the invoices on 15th of every month for the coming month. This gives our operators 15 days time to reconcile the invoices so that they are able to make full payment before the end of each calendar month.

For GIT (Group travel)
In case of groups, the minimum guarantee period is 45 days before the arrival of the group. We send invoice 45 days before the start of the tour.

Exception: Some hotels in India especially with small inventories have specific terms and conditions and demand a percentage of the amounts payable as advances/deposits at the time of booking to guarantee bookings. The same will be informed to you on case to case basis on usage of that specific hotel. We will be taking your approval in such cases before paying deposits to the hotel. The advances paid in above exception will be accordingly deducted from the total invoice amount of that particular client/group.

D) Cancellation Policy

Please write to us at info@travelinn.in to get a separate copy of our cancellation policies.

E) Reservations

Accommodation, transport and other services will be booked for clients within 24 hours of receipt of a tailor-made request being made. Issues, if any will be brought to your attention within 3 working days of receiving the booking request.

For group tours, all services will be held according to the maximum operating number of the group until such time as you let us know that the accommodation, transport, guides and other activities can be released. In any case we will need to be informed about the operational status of the group at least 50 days from the date of operation of the group. We will require preliminary rooming list 45 days before the arrival of the group and the final rooming list 30 days before the arrival of the group.

F) Information

We will provide all necessary descriptive and factual information when sending rates through for a particular property or tour. This information would include any closed periods, inclusions, timings (for itineraries) and contact details (for accommodations and other service providers).

G) Quality Control

At Travel Inn we commit to provide the highest quality ground services to your clients. Any feedback given to us by your client will be sent to you as soon as it is received by our office.

We also will resolve any issues that are brought to our attention by the clients whilst on tour without delay and with your assistance if required. A full report of any problems will be sent to you as soon as possible in case of complaint by the client.

H) Health, Safety and Risk Management

We can assure you that every accommodation, transport and service offered by us and used by your clients adheres to all relevant local regulations regarding health and safety, particularly laws governing fire safety and hygiene.

Most of the hotels used by us for your clients are approved hotels by Government of India and therefore adhere to fire safety norms. Fire safety measures are pre requisites for getting approval from the Government to run the establishment commercially.

Some accommodation we use e.g. home stays, village houses, safari lodges etc may not fit the above format – however we still can provide you details of each property, review it with regard to its safety, and advise you of any potential problems. This information is only provided as and when you require it. Where camping takes place we can confirm the type of equipment being used – its quality, age and state of repair on demand.

The vehicles used by us are of a high standard, properly maintained, complying with all local and national transport laws and fully insured for commercial use. We make sure that windscreen wipers and washers are fully operational and windows are free from cracks. Where applicable a seatbelt is supplied for all passengers. Where boats and/or ferries are used they comply with applicable local and national legislation, are licensed to carry passengers and have adequate safety equipment.

Drivers are fully licensed in accordance with all national and local regulations. Our drivers have sound knowledge of English. We have a no smoking policy in all our vehicles and this includes the driver. Our drivers also comply with local restrictions for the maximum number of hours driving and they have sufficient rest if driving long distances (this point is of the utmost importance for the safety of the driver, guide, group leader and passengers). If a breakdown occurs, we arrange a replacement vehicle at the earliest opportunity to perform the service at no additional cost and avoid any significant disruption to the itinerary. All vehicles do carry a spare wheel, which is in good condition, and first aid kit.

If we arrange meals in local restaurants, then, we/our associate offices inspect and monitor all venues before the visit/tour to ensure that clients are not exposed to illness or infection as a result of bad hygiene, or poorly maintained equipment and facilities. There are also adequate and clean toilet facilities. However we do not guarantee compliance on roadside amenities. The hygiene standards at the roadside restaurants/ takeaways/ en route facilities stops are generally lacking.

Public Liability Insurance and Indemnity
Presently there is limited liability insurance in our country. It is therefore strongly advised and a must that all clients travelling to India should have proper and adequate insurance cover including air evacuation.

You will be informed immediately of any incident or accident involving injury, harm or death to any of your client, so proper procedures can be enacted and followed from your end.

I) Guides

All guides used by us for your clients and groups speak excellent English/ Language and are experts in the local area. Local guides accompany clients on activities and excursions, which are operated to the highest operational standards, including equipment and risk management.

J) Confidentiality

We also ensure any information regarding your clients, itineraries or future plans is kept confidential, between ourselves so we can grow our business together.

K) Responsible Tourism

Our Commitment to Responsible TourismTravel Inn regards compliance with the relevant environment laws and adoption of responsible standards where no legislation exists as an integral part of its business strategy and is committed to considering the environmental impacts associated with its products throughout their life-cycle.

Travel Inn considers climate change as the greatest threat affecting tourism, making communities and wildlife vulnerable and society at large. We will prevent wasteful use of resources and strive for economic, social and environmental sustainability in all spheres of our business activities.

Travel Inn by its nature of operation has a comparatively limited impact on the environment. However as a responsible corporate citizen, we shall remain committed to continually enhancing our performance through appropriate strategic action plans towards environmental protection and improvement.

We endeavor to minimize the environmental impact of our business activities by driving initiatives to reduce our ecological and carbon footprints.

We aim to fulfill our environmental commitments through the following broad level actions:

  • Reduce Green House Gases (GHG) emissions by improving energy efficiency in operations, especially data centre.
  • Minimize consumption of other resources such as water, paper, hardware and other consumables.
  • Promote ‘Green Procurement’ to the maximum possible extent.
  • Respect health, safety and environment issues of employees, clients, vendors and local communities and provide a healthy work environment to all our employees and conduct environment -friendly business at all our offices.
  • Set, monitor and review objectives and targets on an ongoing basis towards continual improvement of environmental performance and the overall environmental management system.
  • Remain committed to comply with all current applicable environmental and related legal and other requirements and wherever feasible, exceed prescribed standards.
  • Communicate the environment policy to all employees, business associates and other stakeholders and ensure that the policy is also available to the public.

We believe that concern for the environment has to be an integral part of our business strategy towards sustainability and we strive to fulfill all our environmental obligations and commitments as a responsible global corporate citizen.

L) Contact Details

NAME OF COMPANY Travel Inn (India) Private Ltd
ADDRESS (MAILING) info@travelinn.in
ADDRESS (PHYSICAL) 204 Adhunik Chambers 13/29 East Patel Nagar New Delhi – 110 008
TELEPHONE 91-11-43232000(100 lines)
FAX 91-11-43232036
EMAIL info@travelinn.in
WEBSITE www.travelinn.in

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